Wikis > ROSS Wiki > Retail

The retail section is where your sales associates will likely be spending the majority of their time.  In this section you :

  • enter sales
  • check credit
  • add leads (customers who have not yet bought)
  • Almost anything else you need to do while interacting with your customers

Basic Retail


The retail system in ROSS is designed to require nearly zero training.  When logging in, you are presented with a single box to scan nearly any barcode needed to begin a sale, or search your product database.

The field will recognize any of the following barcodes:

  • Any phone’s ESN, IMEI, MEID or SIM
  • Any UPC, for a phone, accessory or service
  • Any Serialized Product’s Serial Number
  • Accessory SKU (generated by ROSS, starts with the letter ‘a’)
  • Receipt Barcode

To search, just type part of the product’s name, such as “Motorola CLA” into the barcode field, and then click “Search”

While adding the items to your cart, ROSS will take you step by step through the sales process.  For phones, this involves pricing, selecting the correct plans and addons, gathering the customers information etc.  For Accessories, this includes pricing and quantity.


As mentioned above, to do a return all you need to do is scan the Receipt Barcode. This will then present you with all the items that you can return on that receipt. Once you select all the applicable items, you can choose next and the system will walk you through the rest of the transaction



To exchange an accessory, follow the directions from Returns above, but before checking out, add the new accessory to the shopping cart as well.


To exchange a phone, follow the directions from Returns above. You will be presented a box to enter an exchange ESN/IMEI. When this is entered, the system will automatically create a sale for that phone, and will link it to the previous activation so all activation reporting remains correct.

Advanced options

If you have enabled Direct Fulfillment for any of your carriers, there will be a direct fulfillment button available here, and there is always the option to activate Customer provided equipment. Lastly, if you want to jump right to entering a lead or checking credit all you need to do is select “Add Customer” from above the shopping cart.