Issue Log

Wikis > Issue Log

Welcome to the ROSS Issue Log! If ROSS is experiencing any difficulties, we will keep you up to date on this page as to the problem, our progress in working towards the solution and any instructions you may need to follow to assist us in the process.

Bookmark this page and visit it first if you experience a problem when working in ROSS. If the problem is not listed below, please send an email to our support team at support@tryross.com. In the event that the problem you are experiencing is listed below, please continue to check for updates until it is resolved.

Known ROSS Issues

Due to our server move, some customers have had difficulty logging in. This is due to a DNS propagation delay. To fix this, reboot your internet connection (modem and router if applicable) and then your computer. If this does not rectify the situation, please install our temporary beta here :https://s3.amazonaws.com/ncs_ross/ROSS_setup7.exe

When logging in and out of ROSS, some people are experiencing an “invalid token” message. If you receive this, close ROSS completely, open it and log in again.